Return policy

According to the consumer legislation of the EU, you are granted several rights concerning purchases in our online store. Here, we inform you about your right of withdrawal/revocation.

QUALITY OF GOODS

Our vinyls are used products. Although almost all records are like-new, vinyl covers might have traces of usage, like a scratched surface, faded colors, worn edges, small stains. Flaws like these are not seen as a quality defect.

Please consider this before your purchase!

If you believe you have received a faulty or incorrect item, please contact us at sales@tangotunes.com.

RETURNING YOUR PURCHASE STEP BY STEP

  1. To be able to revoke your purchase, you need to inform us about revocation within 14 days after receiving your products. You can write an e-mail to sales@tangotunes.com or use the form below. You do not need to state a reason for your withdrawal.
  2. We will then send you further details per e-mail for the shipping (e.g. an address slip, help with the packing). You can then return the products by sending them back.
  3. After we have received your returned products, you will be refunded your full purchase amount.

RETURNING COSTS

Should you choose to return your order, returns are FREE for Austrian customers. Items shipped to other countries will have to be returned at own costs.

This does not affect the refund payment: You will be refunded the full amount of your purchase, including initial shipping to you.

Please use the following form for your product return. Alternatively, you can also download one of our templates:

  • Template “Notice of Cancellation” (EN)
  • Vorlage „Widerrufserklärung“ (DE)